Privacy Policy for
betsmove

1. Data We Collect

betsmove collects personal information from you in several ways: directly when you register an account or contact us, automatically as you browse and use the platform, and from third parties such as payment processors and identity verification providers. The categories of personal data we may collect include the following.

1.1 Registration and Account Data

When you create a betsmove account, we collect the information you provide during the registration process. This includes:

• Your full legal name as it appears on your national ID, passport, or other government-issued identification document
• Your date of birth (used to verify that you meet the minimum age requirement of 18 years)
• Your email address
• Your mobile phone number, which must be a Bangladesh-registered number
• Your preferred username and encrypted password
• Your residential address in Bangladesh (required for KYC verification and where applicable, for payment processing)

1.2 Identity Verification (KYC) Data

To comply with our obligations relating to player verification, prevention of underage gambling, and anti-money laundering requirements, betsmove may request and collect copies of the following documents from you:

• A scanned copy or photograph of a government-issued photo ID (National ID card, passport, or driving licence)
• A recent proof of address document (utility bill, bank statement, or government-issued correspondence no older than three months)
• Proof of ownership of your payment method (for example, a screenshot of your bKash or Nagad account showing your registered name and mobile number)
• A selfie photograph taken alongside your ID document, where required to confirm identity

All KYC documents submitted to betsmove are treated with the highest level of confidentiality. Access to KYC documents is restricted to authorised personnel only and is governed by strict internal data access controls.

1.3 Financial and Transaction Data

betsmove collects information about your financial transactions on the platform. This includes deposits made via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or Dutch-Bangla Bank; withdrawal requests and their processing status; transaction reference numbers and timestamps; and account balance history. betsmove does not store full payment card numbers or mobile banking PINs. Payment card and mobile wallet transactions are processed via secure third-party payment gateways, and betsmove receives only the minimum transaction data necessary for record-keeping and dispute resolution.

1.4 Betting and Gaming Activity Data

betsmove maintains records of your betting and gaming activity on the platform. This includes the markets and events you have bet on (cricket, football, swimming, and other sports), the casino games and slot titles you have played, your bet amounts, wager histories, bonus usage, and win/loss records. This data is used to manage your account, to settle bets correctly, to calculate bonus eligibility, and to identify patterns of play relevant to responsible gaming obligations.

1.5 Technical and Device Data

When you access betsmove, our systems automatically collect certain technical information from your device and browser. This includes your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referring URL, and the pages you visit within betsmove along with the time and duration of those visits. This data is collected for platform security, fraud prevention, technical troubleshooting, and aggregate analytics purposes.

1.6 Communications Data

If you contact betsmove's customer support team via email, live chat, or any other channel, we retain a record of that communication. This includes the content of your messages, any attachments you send, the date and time of communication, and the resolution provided. These records are retained to ensure quality of service, to track the status of any ongoing disputes, and for staff training purposes.

2. How We Use Your Data

betsmove processes your personal data for specific, legitimate purposes. We do not use your personal data for any purpose that is inconsistent with the reasons for which it was originally collected. The primary purposes for which betsmove uses your personal data are as follows.

2.1 Account Management and Service Delivery

The primary use of your personal data is to operate and manage your betsmove account. This includes verifying your identity at registration and during KYC review, processing your deposits and withdrawals, settling your bets and game rounds correctly, applying bonuses and promotions to your account, and providing you with access to all betsmove products and features. Without processing this data, betsmove would be unable to provide you with its services.

2.2 Security and Fraud Prevention

betsmove uses your personal and technical data to protect the security of the platform and to detect, investigate, and prevent fraudulent activity. This includes monitoring login activity for signs of unauthorised access, detecting and preventing duplicate account registrations, identifying suspicious betting patterns that may indicate collusion or match-fixing, and verifying that payment methods are registered in your own name as required by our Terms & Conditions.

2.3 Regulatory Compliance and Anti-Money Laundering

betsmove processes your personal data as necessary to comply with applicable legal and regulatory obligations. This includes maintaining records of financial transactions for anti-money laundering (AML) compliance purposes, conducting enhanced due diligence on accounts that exhibit unusual transaction patterns, and cooperating with law enforcement or regulatory authorities where required by applicable law.

2.4 Responsible Gaming

betsmove analyses your betting and gaming activity data to fulfil its responsible gaming obligations. This includes identifying patterns of play that may indicate problem gambling behaviour, enforcing deposit limits, loss limits, and session time limits that you have set, processing self-exclusion requests, and contacting players where our systems flag potential responsible gaming concerns. This processing is carried out in your interest and in the interest of player welfare.

2.5 Customer Support

betsmove uses your personal and communications data to provide you with customer support services. This includes responding to your enquiries, resolving disputes relating to bet settlements or payments, processing account closure or self-exclusion requests, and following up on any complaints you may raise with betsmove.

2.6 Platform Improvement and Analytics

betsmove uses aggregated and anonymised data derived from player activity to improve the platform. This may include identifying pages or games that perform well or poorly, optimising the layout and navigation of betsmove for Bangladeshi players, testing new features, and improving the reliability and speed of the platform. This analytics processing is carried out on an aggregate basis and does not result in decisions affecting individual players.

2.7 Marketing Communications

With your consent, betsmove may use your email address or mobile number to send you information about promotions, bonuses, and new features available on betsmove. You may withdraw your consent to receive marketing communications at any time by contacting support@betsmove or by using the unsubscribe option included in any marketing email. Withdrawal of marketing consent does not affect your ability to use betsmove or receive service-related communications about your account.

3. Data Sharing and Disclosure

betsmove does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share your personal data with the limited categories of third parties described below, and only to the extent strictly necessary for the purposes described.

3.1 Payment Processors and Financial Institutions

To process your deposits and withdrawals, betsmove shares the minimum necessary personal and financial data with our payment processing partners, which may include the operators of bKash, Nagad, Rocket, Upay, Visa and Mastercard's processing networks, Dutch-Bangla Bank, and other Bangladeshi banking and payment service providers. These partners process your data under their own privacy policies and are subject to applicable financial data protection requirements.

3.2 Identity Verification Providers

betsmove may use third-party identity verification services to assist with KYC document review. These providers receive copies of your identification documents solely for the purpose of verifying their authenticity and confirming your identity. They are contractually prohibited from using your data for any other purpose.

3.3 Game Providers

Some games available on betsmove are provided by third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. When you play a game provided by one of these studios, limited session and account data (such as your player ID and session token) may be shared with the relevant provider to facilitate gameplay and settle game outcomes. betsmove does not share your full name, payment details, or contact information with game providers.

3.4 Law Enforcement and Regulatory Authorities

betsmove may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, by court order, or where betsmove determines in good faith that such disclosure is necessary to prevent or report fraud, financial crime, or other unlawful activity.

3.5 Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate restructuring involving betsmove, your personal data may be transferred to the acquiring or successor entity as part of that transaction. betsmove will take reasonable steps to ensure that the acquiring entity is bound by data protection obligations no less protective than those described in this Policy, and will notify registered players of any such transfer where required.

4. Cookies and Tracking Technologies

betsmove uses cookies and similar tracking technologies to operate the platform, to remember your preferences, and to analyse how the platform is used. This section explains what cookies betsmove uses and how you can manage them.

4.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and to provide information to the website's operators. Cookies on betsmove are either "session cookies" — which expire when you close your browser — or "persistent cookies" — which remain on your device for a set period or until you delete them.

4.2 Categories of Cookies Used by betsmove

• Strictly Necessary Cookies: These cookies are essential for betsmove to function. They enable you to navigate the site, maintain your login session, and place bets securely. Without these cookies, the services you have requested cannot be provided. These cookies cannot be disabled.
• Functional Cookies: These cookies allow betsmove to remember choices you have made — such as your preferred language, display settings, or previously entered information — to provide a more personalised experience. Disabling these cookies may affect platform functionality.
• Analytics Cookies: betsmove uses analytics cookies to collect aggregate information about how players use the platform — such as which pages are visited most frequently and how players navigate between sections. This data is used to improve the platform and is processed on an anonymised basis.
• Security Cookies: These cookies are used to support betsmove's fraud detection and platform security systems. They help identify unusual login activity and protect your account from unauthorised access.

4.3 Managing Cookies

Most web browsers allow you to manage cookies through the browser's settings. You can typically choose to block all cookies, block third-party cookies only, or delete cookies that have already been set. Please note that blocking strictly necessary cookies may prevent you from logging into or using certain features of betsmove. Instructions for managing cookies can be found in your browser's help documentation. On mobile devices, cookie management is typically available through your device's browser settings application.

5. Data Security and Storage

betsmove takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and betsmove is encrypted using industry-standard SSL/TLS technology. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Password Security: betsmove stores passwords in hashed form using a strong one-way cryptographic algorithm. Plaintext passwords are never stored on betsmove's servers.
• Access Controls: Access to personal data held by betsmove is restricted to authorised personnel on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and receive data protection training.
• Two-Factor Authentication: betsmove offers optional two-factor authentication (2FA) for all registered accounts. Enabling 2FA adds an additional layer of security to your betsmove login process and is strongly recommended.
• Secure Server Infrastructure: betsmove's servers are hosted in secure data centre facilities with physical access controls, redundant power and connectivity, and continuous security monitoring.

5.2 Data Breach Response

In the event of a data security breach that poses a risk to the rights and freedoms of betsmove players, betsmove will take immediate steps to contain and investigate the breach. Affected players will be notified via their registered email address as promptly as practicable, and betsmove will take all reasonable steps to mitigate the impact of the breach on those affected.

5.3 Data Storage Location

Personal data collected by betsmove is stored on servers located in secure facilities. betsmove takes steps to ensure that any transfer of personal data across jurisdictions is subject to appropriate data protection safeguards. Where personal data is processed by third-party service providers on betsmove's behalf, those providers are contractually required to maintain security standards at least equivalent to those described in this Policy.

6. Your Privacy Rights

As a betsmove player, you have a number of rights in relation to the personal data we hold about you. betsmove is committed to facilitating the exercise of these rights in a timely and transparent manner. To exercise any of the rights described in this section, please contact support@betsmove with a clear description of your request and sufficient information to allow us to verify your identity.

6.1 Right of Access

You have the right to request a copy of the personal data that betsmove holds about you. This includes your registration data, transaction history, KYC documentation records, and any communications records. betsmove will respond to valid access requests within a reasonable timeframe, typically within 30 days of receipt. betsmove may request proof of identity before fulfilling an access request.

6.2 Right to Rectification

If any personal data held by betsmove about you is inaccurate or incomplete, you have the right to request that it be corrected. For changes to your registered name, date of birth, or contact details, betsmove may require supporting documentation to verify the accuracy of the updated information before making the change.

6.3 Right to Erasure

In certain circumstances, you may request that betsmove delete the personal data it holds about you. Requests for erasure will be evaluated against betsmove's legal obligations, which may require us to retain certain data (for example, transaction records for AML compliance purposes) for a defined minimum period. Where betsmove is unable to fulfil an erasure request in full due to such obligations, we will explain which data must be retained and why, and will delete all remaining data that is not subject to a legal retention requirement.

6.4 Right to Withdraw Consent

Where betsmove processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to your withdrawal. To withdraw consent for marketing communications, contact support@betsmove or use the unsubscribe link in any betsmove marketing email.

6.5 Right to Object

You have the right to object to betsmove's processing of your personal data where that processing is based on legitimate interests. betsmove will consider your objection and will cease the relevant processing unless betsmove can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defence of legal claims.

7. Data Retention Policy

betsmove retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply to the main categories of personal data held by betsmove.

7.1 Account and Registration Data

Your account registration data (name, email, phone number, date of birth, address) is retained for the duration of your active account relationship with betsmove. Following permanent account closure, registration data is retained for a minimum period of five years to comply with anti-money laundering record-keeping obligations and to resolve any post-closure disputes. At the end of the applicable retention period, this data is securely deleted or irreversibly anonymised.

7.2 Financial and Transaction Records

Records of all financial transactions carried out on betsmove (including deposits, withdrawals, and bet settlements) are retained for a minimum period of five years from the date of the transaction. This retention period reflects applicable AML record-keeping requirements and the limitation period for financial disputes.

7.3 KYC Documentation

Copies of identity documents and proof of address submitted as part of betsmove's KYC process are retained for the duration of your account relationship plus a minimum of five years following account closure. betsmove stores KYC documents in encrypted form on secure servers with restricted access.

7.4 Communications Records

Records of customer support communications are retained for a period of two years from the date of the most recent communication in a support thread, unless the communication relates to an ongoing dispute or regulatory inquiry, in which case it is retained until the matter is fully resolved.

7.5 Analytics Data

Anonymised aggregate analytics data (derived from page view and navigation data) does not contain personally identifiable information and may be retained indefinitely as part of betsmove's internal platform improvement records. No individual players can be identified from this anonymised data.

8. Minors and Privacy

betsmove's services are strictly intended for adults aged 18 and above. betsmove does not knowingly collect personal data from individuals under 18 years of age. If betsmove becomes aware that personal data has been collected from a person under the age of 18, the relevant account will be suspended immediately, the minor's data will be deleted as quickly as reasonably practicable, any deposits made by the minor will be returned (net of any bonuses claimed), and all winnings associated with the account will be forfeited.

betsmove uses date-of-birth verification at the point of registration and during the KYC process to minimise the risk of underage registration. Where betsmove has reasonable grounds to suspect that a registered player may be under 18, the account will be suspended and an age verification review will be initiated before the account is reinstated or closed.

9. Updates to This Policy

betsmove reviews and updates this Privacy Policy periodically to reflect changes in the platform's data practices, changes in applicable law, or changes in the services offered by betsmove. When material changes are made to this Policy, betsmove will notify registered players via their registered email address and will display a prominent notice on the betsmove platform for a period following the update.

9.1 Version History

The date on which this Privacy Policy was most recently updated is displayed at the top of this page (currently: January 2026). betsmove recommends that all registered players check this page periodically to stay informed of the current version of the Policy and any changes that may have been made since their last visit.

9.2 Continued Use

Your continued use of betsmove following the publication of an updated Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not accept the revised Policy, you must stop using betsmove and contact support@betsmove to request account closure and withdrawal of your remaining balance.

10. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way betsmove handles your personal data, please contact betsmove's support team using the details below. Our team is available around the clock, including on Bangladesh public holidays such as Eid, Pohela Boishakh (Bengali New Year), Victory Day (December 16), and Independence Day (March 26).

• Email: support@betsmove
• Subject Line for Privacy Requests: Privacy Rights Request
• Response Time: betsmove aims to acknowledge all privacy enquiries within 2 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 days of receipt.