Responsible Gaming
at betsmove

1. Our Commitment to Responsible Gaming

betsmove operates on the foundational belief that a sustainable, enjoyable betting environment can only exist when players feel genuinely safe and in control. Our responsible gaming programme is not a regulatory checkbox — it is a core part of how betsmove serves the Bangladeshi betting community. We recognise that for most players, betting on cricket, football, live casino games, and slots is a fun form of entertainment. We also recognise that for a small number of people, gambling can become problematic, and we take that reality seriously.

Our commitment covers three areas: prevention, intervention, and support. On the prevention side, betsmove requires all players to be at least 18 years of age, enforces mandatory identity verification, and provides a full suite of voluntary limit-setting tools. On the intervention side, our platform monitors account activity for patterns that may indicate problem gambling behaviour and our support team is trained to respond sensitively when a player raises a welfare concern. On the support side, betsmove provides direct access to self-exclusion tools and guidance on reaching external professional support organisations.

Every member of the betsmove team — from platform developers to customer support agents — receives training on responsible gaming principles. We continuously review and improve our tools and policies to reflect the latest guidance on player welfare. We are proud to serve cricket fans in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar with a platform built on trust, transparency, and genuine care for our players' wellbeing.

2. Age Restriction and Verification

betsmove strictly enforces a minimum age requirement of 18 years for all registered players. This is a firm, non-negotiable rule that applies to every player regardless of location within Bangladesh or the type of game or sport they wish to bet on. Underage gambling causes serious harm to young people and betsmove maintains a zero-tolerance approach to any attempt by a person under 18 to register or use our platform.

How We Verify Age

At the point of registration, all players are required to enter their date of birth. This information is cross-referenced during our mandatory Know Your Customer (KYC) verification process, during which players must submit a government-issued photo identification document — such as a Bangladesh National ID card, passport, or driving licence — that confirms their date of birth. Players whose age cannot be confirmed will have their accounts suspended until the required documentation is provided and verified.

Where There Is Doubt

If betsmove's systems or support team have reasonable grounds to suspect that a registered player may be under 18, the account will be suspended immediately as a precautionary measure pending an age verification review. Any winnings accrued during a period in which a player was found to be under 18 will be forfeited. Any deposits made by a player under 18 will be returned to the original payment source (bKash, Nagad, Rocket, Upay, or other methods used) net of any bonuses already applied.

Protecting Minors in Your Household

If you share a device or computer with other household members, including children or teenagers, we strongly recommend enabling parental controls or internet filtering software on shared devices to prevent minors from accessing betting and casino platforms. betsmove recommends that players keep their account credentials strictly private and log out of their account fully after each session on shared devices.

3. Self-Exclusion

Self-exclusion is one of the most powerful tools available to a player who feels that their gambling is becoming difficult to control. betsmove makes self-exclusion available to all registered players free of charge and without judgment. Requesting self-exclusion is a brave and positive step, and our support team will process every such request with respect, sensitivity, and urgency.

How to Self-Exclude on betsmove

To activate self-exclusion, log in to your betsmove account and navigate to the Responsible Gaming section within your Account Settings. From there, you can choose a self-exclusion period — options include 6 months, 1 year, 2 years, and permanent (indefinite) exclusion. Alternatively, you may contact the betsmove support team directly at support@betsmove to request self-exclusion at any time, including outside normal business hours.

What Happens During Self-Exclusion

• Your betsmove account will be suspended immediately and you will be logged out automatically.
• You will not be able to log in or access your account for the duration of the exclusion period.
• All marketing and promotional communications (email, SMS) from betsmove will cease immediately.
• Any funds remaining in your account balance at the time of self-exclusion will be held securely and can be withdrawn once the exclusion period ends and your account is reactivated (or immediately upon request for permanent exclusions).
• betsmove will not accept any request to override or cancel a self-exclusion before the chosen period has expired.

Permanent Self-Exclusion

If you choose permanent self-exclusion, your betsmove account will be closed and your details will be flagged to prevent re-registration. betsmove takes permanent exclusion decisions very seriously and will not permit re-registration by any player who has chosen this option. This is the appropriate choice for players who feel they need to step away from gambling indefinitely for the sake of their wellbeing.

4. Deposit and Loss Limits

betsmove encourages all players to set deposit and loss limits as a routine part of responsible play — not only when gambling becomes a problem. Setting limits before you start playing is the single most effective way to ensure that your betting activity stays within your personal financial boundaries at all times.

Deposit Limits

Players can set a maximum deposit cap on a daily, weekly, or monthly basis. Once your chosen limit is reached, betsmove will prevent any further deposits during that period, regardless of the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or Dutch-Bangla Bank). Deposit limit amounts are denominated in Bangladeshi Taka (৳) and can be set to any amount that suits your budget.

• Daily Limit: Resets at midnight Bangladesh Standard Time (BST, UTC+6) each day.
• Weekly Limit: Resets at midnight BST on the first day of each calendar week (Monday).
• Monthly Limit: Resets at midnight BST on the first day of each calendar month.

Reducing vs. Increasing Limits

A reduction in your deposit limit takes effect immediately upon confirmation. An increase in your deposit limit is subject to a mandatory 24-hour cooling-off period before it becomes active. This asymmetric approach is intentional: betsmove makes it easy to tighten your controls and deliberately slower to loosen them, giving players time to reflect on any decision to raise their spending cap.

Loss Limits

In addition to deposit limits, betsmove offers loss limits that cap the total amount you can lose across all games and sports during a defined period. Once your loss limit is reached, your account will be restricted from further wagering for the remainder of that period. Loss limits operate on the same daily, weekly, and monthly basis as deposit limits and are subject to the same asymmetric adjustment policy.

5. Time-Out and Cool-Off Features

Sometimes a player may not feel they need a full self-exclusion but would benefit from a structured break from betting. betsmove's time-out feature provides exactly that — a short to medium-term pause on account access that gives players the space to step back, reassess, and return to the platform refreshed when they feel ready.

Available Time-Out Periods

Reality Check Reminders

In addition to time-out breaks, betsmove offers in-session reality check notifications. You can configure your account to display an on-screen reminder every 30, 60, or 90 minutes during active play. The reminder shows your total session duration, the number of bets placed during the session, and your net session result. At each reality check you are given the option to continue playing, review your account activity, or log out.

6. Recognising Problem Gambling

Problem gambling can affect anyone. It does not discriminate by income, education, age, or background. The first and most important step toward getting help is recognising that a problem may exist. betsmove has compiled the following signs and questions to help you assess your own relationship with gambling honestly and without judgment.

Common Warning Signs

If you recognise any of these patterns in your own behaviour, please do not feel ashamed. Problem gambling is a recognised condition that responds well to professional support. The earlier you seek help, the easier it is to address. betsmove is here to help connect you with the right resources.

7. Support Resources and Help

betsmove's responsible gaming tools are an important first line of defence, but for players experiencing serious difficulties with problem gambling, professional external support is strongly recommended. The following types of organisations provide free, confidential counselling, support, and guidance to individuals and their families affected by problem gambling.

Types of Support Available

• Telephone Helplines: Many countries and regions offer dedicated problem gambling helplines staffed by trained counsellors. Calls are free of charge and completely confidential. Helplines are typically available 24 hours a day, 7 days a week.
• Online Chat Support: For players who prefer not to speak on the phone, many support organisations offer online live chat counselling sessions that can be accessed anonymously from any device.
• In-Person Counselling: Face-to-face therapy with a trained gambling counsellor can be highly effective for players dealing with moderate to severe problem gambling. Counselling services are typically available in major Bangladeshi cities including Dhaka, Chittagong, and Sylhet.
• Support Groups: Peer support groups bring together individuals who share similar experiences of problem gambling in a structured, confidential setting. These groups can provide a sense of community and shared understanding that complements professional counselling.
• Family Support: Problem gambling affects not only the individual but also their family and close relationships. Support organisations typically offer guidance and counselling services for family members and partners of individuals experiencing gambling difficulties.

Talking to Someone You Trust

If you are not ready to contact a professional support organisation, talking to a trusted family member, friend, or religious community leader can be a helpful first step. In Bangladesh, community and family support networks are a valued and important resource for personal wellbeing. Sharing your concerns with someone you trust can reduce the isolation that often accompanies problem gambling and can help you take the first steps toward seeking professional help.

Financial Guidance

Problem gambling frequently has a financial dimension. If gambling has resulted in significant debt or financial hardship, we recommend seeking guidance from a qualified financial counsellor or debt management service. Addressing financial problems alongside gambling behaviour gives individuals the best chance of a full recovery. betsmove can provide account transaction history reports to help you or your financial adviser understand the full extent of your betting activity on our platform.

8. Contacting betsmove Support

betsmove's customer support team is available 24 hours a day, 7 days a week — including during Bangladesh public holidays such as Eid, Pohela Boishakh (Bengali New Year), Victory Day (December 16), and Independence Day (March 26). If you have concerns about your own gambling behaviour, or if you are worried about someone else, please do not hesitate to reach out. Our team is trained to respond with empathy, respect, and practical assistance.

How to Reach Us

• Email: support@betsmove — for responsible gaming requests, self-exclusion, limit setting, account queries, and all other support needs.
• Subject Line for Responsible Gaming Requests: Responsible Gaming Request
• Response Time: betsmove aims to respond to all responsible gaming enquiries within 2 hours during peak hours (Bangladesh Standard Time, UTC+6), and within 12 hours at all other times.

What to Include in Your Request

To allow our support team to assist you as quickly as possible, please include the following information in your responsible gaming request email: your registered email address or mobile number, a brief description of the type of assistance you need (for example, self-exclusion, deposit limit reduction, account activity report, or general support query), and if requesting self-exclusion, your preferred exclusion period.